Returns and Exchanges
Constellation Musical Instruments
Return and Exchange Policy
15 Day Satisfaction Guarantee
Some Exclusions Apply*
If you’re not totally satisfied with your purchase, you have 15 days for a full refund (some exclusions apply) If there is an issue with your order, we are here to help you and we will not rest until your taken care of. If you absolutely want a refund, make sure the product is in the same condition you received it in. Please do not throw away any packaging materials, manuals, warranties and boxes that were used to ship you the item. Items must be returned in original packaging. You will have to cover the cost of shipping the return to our store. If your items qualified for free shipping when it was sent to you, we will deduct our shipping expenses from the refund.
We will not accept products that have been damaged, have excessive use and scratches, have been used inappropriately and have been exposed to harsh conditions or have been treated with neglect, are no longer in new condition.
Please DO NOT send items back to us without contacting us first and obtaining a return authorization which we will send to you by email. This is the only way we can keep track of your return and ensure that it will not get lost. Not following this step can result in long delays in processing your return and potential loss of your item and right to a refund.
Steps on how to request a RA are down below. After obtaining an RA, please mail your return to:
Constellation Musical Instruments
3701 W McFadden Ave Suite C
Santa Ana, CA 92704
Once we receive the item, we will process your refund as soon as we have confirmed that the item meets all our requirements. We will send you a refund confirmation via email, please allow 3 – 5 business days for refund to reach your form of payment. All refunds are made to original form of payment we will NOT issue a refund to a different form of payment.
What Can't Be Returned
The following items cannot be returned – Software opened or unopened digital and tangible, Opened and used sets of strings, Rico Reeds, Vandoren Reeds, items on clearance and discounted items, items that were identified as non-returnable at product page, CDs, videos, cleaning products, fog fluid, harmonicas, earplugs, earbuds and in ear monitors, any custom and special orders, Focus rite audio interfaces except for defects.
30 Day Return Period on Defective Items
If the item, you purchased is defective please do not hesitate to contact us as soon as possible and we will take care of you by sending you a replacement. You have 30 days to report any defects and we will take care of it. Keep in mind most products come with a 1 year warranty from the manufacturer, therefore even after a month you can still get help from the manufacturer. Please see manufacturer warranty that is included in the packaging. If the reason for your return is a manufacturer defect and it is within 30 days of your purchase. We will cover and arrange shipping and send you a shipping label via email and send you a replacement as soon as we have received the item and inspected it and confirmed that your claim for a defect is valid. In the event that what you ordered is one of a kind or it is the last one in stock we will give you store credit and you will be able to use that for anything in our store that is in stock.
What type of return may have a restocking fee?
Under specific circumstances there may be a 15 – 25% restocking fee on hand made, Unique, high ticket items like Accordions and Bajo Quintos. Also for items that are returned after 15 days with no defects.
Band and Orchestra Returns
All returned mouth pieces, woodwind and brass instruments (that display no defects and no defect exist) incur a 15% restocking fee and $25.00 sanitization fee. Returned mouthpieces over $299 incur an $10.00 sanitization fee; the fee for mouthpieces under $299 is $5.00. Used Bows returned incur a $10.00 restocking fee. These fees will be deducted from the refund.
Please Don’t Abuse our Return Policy
Our policy was created by putting ourselves in your shoes while still protecting the interest of our business. We think our policy is fair and ensures that you have enough time to try out the item, inspect it for any defects and have an opportunity to return it. All we ask is that you are ethical and truthful in your claim. If we suspect that a customer is attempting to violate our return policy this may be but not limited to excessive returns, return of damaged goods (unless damage was done by shipping company or USPS) making false and misleading claims, attempting to return an item that has been put to substantial use and is no longer in new condition. This may result in us limiting or suspending a customer’s return privileges.